Service management : operations, strategy, information technology
11.23.2025
Sách
Fitzsimmons James A..
Service management : operations, strategy, information technology / Fitzsimmons James A. 8ed.
America: McGRAW-HILL, 2014.
xvii, 524 tr, 27 cm.
9780077841201
Sách
Fitzsimmons James A.
Service management : operations, strategy, information technology